Terms and Conditions
1. DEFINITIONS
1.1. Key Terms
In these Terms and Conditions, the following definitions apply:
• "Company" refers to HIT Leadership Ltd, the organisation providing consultancy
services.
•"Client" refers to the business entity engaging HIT Leadership Ltd’s services.
•"Services" refers to the business consultancy solutions delivered by HIT Leadership
Ltd, covering productivity, leadership, engagement, and business growth.
•"Agreement" refers to the contractual arrangement between HIT Leadership Ltd
and the Client.
•"6 Ps of Productivity" refers to HIT Leadership Ltd’s proprietary framework
designed to improve business performance.
• "6 Ps of Productivity" refers to HIT Leadership Ltd’s proprietary framework
designed to improve business performance.
• "Deliverables" refers to all materials, reports, and recommendations provided to
the Client as part of the consultancy services.
2. SERVICES AND PACKAGES
2.1. Core Services
HIT Leadership Ltd offers a range of consultancy services designed to improve business efficiency and effectiveness. These include strategies for increasing productivity, leadership engagement, employee engagement, and customer engagement. Additional services focus on enhancing mental resilience, resolving inter-departmental conflicts, and providing expert guidance on business growth.
2.2. Service Packages
Clients can choose from a selection of service packages tailored to different levels of engagement and support:
• Premium Package: £39,200
• Hybrid Package: £28,000
• Virtual Package: £22,400
• Digital Package: £16,800
• Executive 1-2-1: Customised pricing based on client requirements
All packages include six months of follow-up support to ensure sustained impact and
continued progress.
3. ONBOARDING AND SERVICE DELIVERY PROCESS
3.1. Ten-Step Onboarding Process
The onboarding process follows a structured approach to ensure effective service delivery:
1. Discovery Phase
o Initial contact is made via a personalised email.
o An introduction call is conducted to understand the Client’s needs.
o A detailed needs assessment is carried out.
2. Information Gathering
o Anonymous surveys are distributed to employees.
o Relevant data is collected for analysis.
o An initial review of the information is conducted.
3. Engagement Meetings
o Meetings are held with the leadership team.
o Consultations take place with department heads.
o Interviews are conducted with team members.
4. Analysis and Review
o Data is analysed to identify key trends.
o Gaps in performance and processes are assessed.
o A detailed review is conducted to highlight improvement areas.
5. Reporting
o Findings are compiled into a comprehensive report.
o A structured report is prepared.
o Insights are presented to stakeholders.
6. Prioritisation
o Workshops are conducted to facilitate prioritisation.
o Initiatives are ranked based on impact and feasibility.
o Resource allocation planning is completed.
7. Action Planning
o A detailed roadmap is created.
o A timeline is developed for implementation.
o Responsibilities are assigned to key stakeholders.
8. Implementation
o The action plan is executed.
o Change management strategies are applied to minimise disruption.
o The transition is managed to ensure smooth adoption.
9. Progress Monitoring
o Regular check-ins are conducted to track progress.
o Milestones and achievements are celebrated.
o Adjustments are made where necessary to optimise effectiveness.
10. Continuous Improvement
• Performance metrics are tracked continuously.
• Regular evaluations are carried out.
• Recommendations for ongoing optimisation are provided.
3.2. Timeline
The standard onboarding process is expected to be completed within 60 business days. The actual duration may vary based on the size of the organisation and the level of employee participation.
4. FEES AND PAYMENT
4.1. Standard Rates
HIT Leadership Ltd offers consultancy services at the following rates:
• Hourly rate: £374
• Daily rate: £2,800
• Module-based pricing: £7,200 to £18,000 per module
4.2. Payment Terms
• A 50% deposit is required upon signing the agreement.
• The remaining balance must be settled within 30 days of the invoice date.
• Late payments will incur 8% interest plus the Bank of England base rate.
5. PERFORMANCE MEASUREMENT AND SUCCESS METRICS
5.1. Key Performance Indicators
The effectiveness of HIT Leadership Ltd’s services will be measured using key performance indicators (KPIs), including:
• Employee engagement scores to track workforce morale and involvement.
• Customer satisfaction metrics, such as Net Promoter Score (NPS).
• Productivity measurements to assess operational improvements.
• Revenue growth as a reflection of business success.
• Inter-departmental collaboration metrics to evaluate teamwork and efficiency.
• Leadership effectiveness indicators to measure executive and managerial impact.
5.2. Reporting Schedule
Performance updates will be provided at regular intervals:
• Weekly progress updates to track short-term advancements.
• Monthly detailed reports for in-depth insights and recommendations.
• Quarterly review sessions to evaluate broader trends and strategic alignment.
• Six-month post-implementation assessment to measure long-term impact and
sustainability.
6. LICENSED MATERIALS AND USAGE RIGHTS
6.1. Ownership:
All materials, methodologies, and content provided remain the property of HIT Leadership, unless specified within the signed contract between both parties
6.2. Licensed Materials
The client will have access to a selection of proprietary materials, which include "Unlocking Peak Performance: The 6 Ps of Productivity" guide, comprehensive workshop materials and presentations, and various assessment tools and frameworks. Additionally, training resources will be provided to support learning and implementation, along with templates designed to assist in the application of key methodologies.
6.3. Usage Rights
The client is granted a non-exclusive licence to use the materials internally. However, reproduction or distribution outside the organisation is strictly prohibited. Any modifications to the materials require prior written consent to ensure consistency and
quality control.
7. CONFIDENTIALITY AND DATA PROTECTION
7.1. Confidential Information
Both parties acknowledge the sensitivity of shared information, which includes business strategies, employee data and feedback, financial details, customer information, proprietary processes, and survey results with analysis. All confidential information must be handled with the highest level of discretion to maintain security and integrity.
7.2. Data Protection
All data management must comply with GDPR regulations. This includes the secure storage of data, restricted access protocols to prevent unauthorised use, and regular security audits to ensure continued compliance with legal and organisational requirements.
8. CLIENT RESPONSIBILITIES
8.1. Resource Commitment
The client is expected to appoint a designated project sponsor to oversee and support the initiative. Active participation from relevant teams in workshops is essential for successful engagement. Additionally, the client must provide necessary data access and ensure timely feedback and decision-making to maintain project momentum.
8.2. Implementation Support
To facilitate smooth implementation, the client must allocate appropriate resources, support change management efforts, and effectively communicate the initiative across the organisation. Regular monitoring and reporting on progress are necessary to track
effectiveness and address challenges proactively.
9. CANCELLATION AND RESCHEDULING
9.1. Cancellation Terms
If cancellation occurs with at least 14 days' notice, the full deposit will be refunded. For cancellations made between 7 to 13 days before the scheduled engagement, 50% of the deposit will be retained. Cancellations made with less than 7 days' notice will result in the full deposit being retained.
9.2. Rescheduling
A minimum of 7 days' notice is required for rescheduling. All rescheduling requests are subject to availability, and a maximum of two reschedules per engagement is permitted.
10. LIABILITY AND INSURANCE
10.1. Professional Indemnity
Comprehensive professional indemnity insurance is in place to cover liabilities related to the engagement. However, the coverage is limited to the value of the specific engagement and does not extend to consequential losses.
11. TERMINATION
11.1. Termination Rights
Either party may terminate the agreement by providing 30 days' written notice. Immediate termination may occur in cases of contractual breach. In the event of termination, a pro-rata refund will be issued for any unused services.
12. FORCE MAJEURE
12.1. Coverage
Unforeseen circumstances beyond reasonable control, such as natural disasters, pandemic- related restrictions, government-imposed actions, and critical technical failures, will be considered valid grounds for force majeure, potentially delaying or exempting performance obligations.
13. GOVERNING LAW
13.1. Jurisdiction
This agreement is governed by English law and falls under the jurisdiction of the English courts. Alternative dispute resolution options may be considered where applicable.
14. AMENDMENTS
14.1. Changes
Amendments to this agreement require 30 days' notice and must be communicated in writing. If material changes significantly impact the client, they have the right to terminate the agreement.
Contact Information:
HIT Leadership Ltd
Email: [email protected]
Telephone: (0116) 319 2029
Service Area: Leicestershire, Northamptonshire, Derbyshire and Nottinghamshire
Last Updated: 2 March 2025